At Paddy Power Games (Flutter), we're committed to providing the best possible experience for all our customers. If you have any questions or concerns about your account, a game, or just need some general advice, please don't hesitate to get in touch.
Customer Support Availability
Our customer support team is available 24/7 via multiple channels. You can reach us through:
Live Chat Support
You can also initiate a live chat session with our support team through the website. This service allows you to receive instant responses to your queries during operating hours (see below).
Help Centre FAQs
Before reaching out to us directly, please check our Help Centre for answers to common questions on topics such as:
Responsible Gambling Assistance
If you or someone close to you is struggling with problem gambling, we're here to help. Our responsible gambling tools include deposit limits, loss limits, time-outs ("Take a Break"), and self-exclusion options. You can also find links to external support organizations through our website.
Technical Support
For any technical issues related to the app or site accessibility, please use the support email above or reach out via live chat during operating hours.
Complaint or Dispute Guidance
In case of a complaint or dispute, please contact us using the channels mentioned above. We'll do our best to resolve the issue promptly and fairly.
Communication Response Expectations
We strive to respond to all inquiries within 24-48 business hours (Monday-Friday). However, if your query is urgent, you can escalate it through live chat or email for immediate assistance.
Account-Security Assistance
For any questions related to account security or suspicious activity on your account, please use the support channels above. We'll guide you through the necessary steps to secure your account and protect your information.
Mobile and Desktop Support Accessibility
Our website is optimized for mobile devices, allowing you to access our services from anywhere, at any time. Our customer support team is also available via live chat on both desktop and mobile platforms during operating hours.
Multilingual Support
While we primarily operate in English, please note that some of our staff members may speak additional languages to assist with queries. However, this cannot be guaranteed for all cases or communication channels.
Preferred Contact Methods
We encourage you to use the live chat facility as it allows instant responses and resolves many issues quickly. For more complex questions, support emails are the preferred method for a prompt response during operating hours.
General Support Workflow
By following these steps, we'll do our best to provide a swift and satisfying resolution for your query.
